Refund policy

Return and Refund Policy

Every artwork at markrothkoprints.com is printed to order, just for you. Because each piece is made on demand, we can't accept returns for change of mind, wrong size ordered, or colour preference. We do stand behind every print, so if something is wrong with your order, we will make it right at no cost to you.

Damaged, defective or incorrect items

We will send a free replacement or give you a full refund if your order:

arrived damaged (torn, creased, dented, cracked frame or broken glazing)
has a printing defect (smudges, streaks, wrong colours, poor print quality)
is not the item, size or frame colour you ordered
never arrived

How to make a claim

Email us at support@markrothkoprints.com within 30 days of delivery (or of the expected delivery date if your order never arrived).
Include your order number and clear photos of the problem, plus a photo of the packaging if the item was damaged in transit.
We will review your claim within 2 business days and send a replacement or issue a refund, whichever you prefer.

You do not need to send the damaged item back unless we ask you to.

Cancellations

Orders go into production quickly. You can cancel free of charge within 12 hours of placing your order by emailing support@markrothkoprints.com. After that, your artwork may already be printing and the order can't be cancelled.

Customers in the EU and UK

If you live in the European Union or the United Kingdom, you may have a legal right to withdraw from your purchase within 14 days of receiving it. To use this right, email support@markrothkoprints.com within that period. Items must be returned unused and in their original packaging. You pay the return shipping cost unless the item was faulty. Your statutory rights are not affected by this policy.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to show it on your statement.